We believe that our users should benefit from blockchain forks whenever possible. The Bitcoin Cash blockchain proved to be valuable and stable and therefore we implemented a new "claim" interface: https://1broker.com/trade/#snapshots
On August 1st, 2017, when the Bitcoin Cash fork happened, we snapshotted all balances (this includes open positions and orders). If you had a positive balance on this day, you can claim this amount with the new tool by entering a Bitcoin Cash (BCH) address where we can send your funds to.
This is a semi-automatic system, which means that it can take up to 7 days until we make the transaction. You can find this claim tool in the trading interface by toggling the options menu and pressing the "Fork Claims" button.
Bitcoin Cash claims will be possible until December 31st, 2017.