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Terms of Service

The following Terms of Service are subject to change without notice. By using this website you agree to be bound by them in letter and spirit. The following terms of service are not exhaustive and for further information or questions you should contact us.

Terminology

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "Customer", "Trader", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to 1Broker. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. There exist specific statutory offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. We will never voluntarily give personal information such as: IP addresses, email addresses, usernames, trading history or anything else associated with a customer account to a 3rd party. IP addresses are deleted after 60 days.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
You can find more information in our privacy policy.

Account Security

We advise that you keep your login details secure and never reveal them or write them down. You use our service at your own risk and liability, every effort has been taken in ensuring your account is secure and our servers and software are tested regularly. As such, should your account be compromised as a result of your negligence we accept no liability and will not refund your account.

Multiple Accounts

Multiple accounts per person are strictly prohibited without express written permission from us, If you lose or forget your login details please use the relevant links to recover your login credentials or contact us for support. If you are suspected to be trading under multiple accounts we will suspend and delete or disable all suspected or confirmed related accounts without warning, recourse or refund. All monies, options, assets, mediums of exchange, items of value or electronic currency will be held by us pending our enquiries and may be used to cover any incurred losses, the proceeds of any of the aforementioned monies or items of value seized by us as a result of a breach of these Terms of service will be decided by us and you agree that our decision is final. If you require more that one account per person then you need to contact us to obtain our express prior written permission.

Trading limits

Any attempt to game our trading limits or restrictions will result in account suspension and/ or disablement or deletion of your account and any suspected associated account(s) without refund, without notice. You may not be able to re-register a new account with us.

Market manipulation

If you are suspected to be trading in a manor that; intentionally and/ or dishonestly manipulates the market in any way or, provides you with an unfair advantage or, reduces our other clients legitimate trading experience or, puts 1Brokers service at risk or, In any other way is deemed unfair, manipulative or malevolent by us we will suspend and delete or disable all suspected or confirmed related accounts without warning, recourse or refund, All monies, options, assets, mediums of exchange, items of value or electronic currency will be held by us pending our enquiries and may be used to cover any incurred losses, the proceeds of any of the aforementioned monies or items of value seized by us as a result of a breach of these Terms of service will be decided by us and you agree that our decision is final.

Server Security

Our servers and software are tested regularly and we believe we have very high standards of security, however in the unlikely event that customers' Bitcoins are stolen we will report it instantly to all customers. If the situation arises where withdrawal requests cannot be executed due to mass withdrawal requests all existing assets in our infrastructure will be used to keep us liquid. If necessary, 1Broker will be completely sold, and the proceeds divided and paid out to our customers.

Loss of Service and Refunds

You can request a refund if:
  • 1Broker has an unscheduled outage or trading interruption and you are not able to close a position.
  • 1Broker has an unscheduled outage or trading interruption and the trading engine executes a Take Profit or Stop Loss order delayed at a worse condition.
Note: When trading on markets or trading systems, which are explicitly labelled as "experimental" or "beta", we will not pay any refunds for trading interruptions.

The refund will only cover the lost amounts during the outage. In any event you have to contacts us immediately after noticing the problem. If our access log shows that you intentionally left a position open after all services were restored, WE WILL NOT REFUND ANY LOSSES. A service outage is defined as a malfunction of regular trading on 1Broker, during our market hours. If the outage is caused by a 3rd party and users outside of 1Broker are affected, we will not pay any refunds. This includes but is not limited to:
  • Outages of underlying exchanges like CME, BATS and NASDAQ.
  • Outages of our CDN provider; currently Cloudflare Inc.
  • Global Internet Issues


Market Maker

Trading on 1Broker means that you agree to the shown market-prices and accept us as the market maker. If our system has no software bugs all trades are irreversible. Our platform does not manipulate prices, order executions, spreads or anything else to our advantage. All spreads can change at any time, depending on the underlying market conditions.

Forced Liquidation

When a position loses too much of its value, the position gets automatically closed at a predefined price. This "Stop Loss" value is displayed in the edit-position dialog. Since a market can heavily move (overnight), the Stop-Loss is not a guaranteed exit price. It just triggers a market order to close the affected position. We make no refunds or exceptions when a position was automatically closed. Trading on 1Broker means that you explicitly agree to this implementation.

Fees

All fees are listed on fees page. We reserve the right to change all fees without prior notifications.

Delayed Withdrawals

Although we try to process all withdrawals instantly, it is possible that a withdrawal attempt is delayed/blocked for various reasons. This includes but is not limited to Bitcoin network issues, a high number of withdrawal requests, large amounts, suspected violations of our terms and system maintenances.

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