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- What is 1Broker?
- What is Bitcoin?
- How is it possible that trading on 1Broker is so cheap?
- How can I deposit & withdraw?
- What are CFDs and what has this to do with 1Broker?
- Where does the name "1Broker" come from?
- What is the difference between long and short?
- What are leveraged positions?
- What order types are available?
- What is overnight financing?
- What are the trading fees?
- Are dividends for positions on stock markets paid out?
- Can I lose more than invested in a position? Are there margin calls?
- Market Order
- Limit Order
- Stop Entry Order
- Stop Loss Order
- Trailing Stop Loss Order
- Take Profit Order
- My Bitcoin deposit is taking extremely long.
- The market is stuck and does not update.
- My orders are not executing.
- The market data on platform XY is different.
- My order was not executed or executed at an incorrect price.
- When can I request a refund?
- I have lost access to my Two-Factor Authentication generator.
- Unauthorized account access.
What is 1Broker? What can I do with this service?1Broker is a platform that allows Bitcoin users to participate in real-world markets directly with their Bitcoins. There are no conversions to fiat currencies like U.S. Dollars necessary. We currently offer trading on over 40 selected commodity, stock, index and forex markets.
What is Bitcoin?Bitcoin is a P2P (Peer to peer) digital currency which was released as open-source software in 2009. It enables users to send and receive payments without the need for a middleman, or central authority. The price of a Bitcoin is based on demand and supply.
How is it possible that trading on 1Broker is so cheap?With our minimalist, efficient and lean business structure, our goal is to offer the best possible conditions. We do not work with banks or payment providers to handle our traders' deposits and withdrawals. Instead, we only use decentralized cryptocurrencies, like Bitcoin. While other brokerage firms have to spend money on chargebacks, contract management, lawyers and bank fees, we have a market advantage, which is reflected through our low fees.
How can I deposit & withdraw?On 1Broker you can only deposit and withdraw using Bitcoin. Withdrawals are fully automated and happen instantly. Deposits require two network confirmations, and this usually takes between 10-40 minutes. Be sure to double check your deposit and withdraw addresses to prevent any mistakes, since all payments are irreversible. All of your deposits and withdrawals can be found in the "Transaction Log".
What are CFDs and what has this to do with 1Broker?The underlying contracts you trade on our platform are called CFDs. This type of derivative allows us to peg our markets directly to the underlying markets with maximum transparency and simplicity for our traders. Since all of our markets are settled in Bitcoin, (volatile) Bitcoin exchange rates are not affecting your trades. You can use our Profit/Loss calculator to view how simple and transparent our system is.
Where does the name "1Broker" come from?The name 1Broker comes from the format of traditional Bitcoin addresses (public keys). These addresses consist of 26-35 alphanumeric characters and begin with the number 1. Initially, we also planned to use vanity addresses, which means that a 1Broker deposit address could have looked like this: 1BrokerYstWetqTFn5Au4m4GFg7xJaNVN2. Because of privacy-related problems, we decided against this implementation, however.
What is the difference between long and short?When trading, you have two options: Going long or going short. When you take a "long" position, you will profit from the price increasing from your entry price. When you take a "short", you will profit from the price decreasing from your entry price.
What are leveraged positions?Leverage is a technique to multiply gains and losses. It involves buying more of an asset by using borrowed funds. On 1Broker, the leverage is completely adjustable when you open an order. Using a leverage of 1 means maximum safety and is usually used for long-term investments. A pleasant side-effect is, that no overnight charges will apply for such positions. High leverages, however, can increase both profits and losses dramatically and can also be used to reduce counterparty risks, since only a portion of your position size has to be deposited on 1Broker. You can use our Profit/Loss calculator to get a better understanding for leverages.
Example 1: If you open a long position on Apple Inc. with a leverage of 1, it is similar to buying Apple Inc. stock shares directly with the corresponding USD amount. If we assume that the Bitcoin/USD exchange rate does not change in this example, it even leads to equal trading results.
Example 2: If you open a 2 BTC long position on EUR/USD with a leverage of 50, it means that your total position size is 100 BTC (2 BTC x 50). If the exchange rate of EUR/USD now rises by 2% you would profit with 2 BTC. Compared to your investment of only 2 BTC this would be a 100% gain.
Please make sure you understand that risks when trading with high leverages.
What are the trading fees?All fees are listed on our Fees page. There are no other hidden costs, when using 1Broker.
Are dividends for positions on stock markets paid out?Yes, dividends for stock positions are paid out one day before "ex-dividend date" directly to your cash balance. The dividend is debited from your cash balance if you have a short position and credited if you have a long position on the affected stock market.
Visit our dividend calculator page for more information and a list of upcoming dividends.
What is overnight financing?Leveraged positions (leverage > 1) are a margined product. You are in effect depositing only a small fraction of the overall market value of the trade, which allows you to hold much larger positions than if you were buying the shares outright. So for instance, currently just 1 BTC would be needed to buy a contract representing more than 5,000$ worth of blue-chip shares. You are effectively 'borrowing' the difference from 1Broker, hence the financing charges.
Interest is calculated and charged on a daily basis at 5 p.m. (New York Time) (Convert to local timezone) and is directly deducted from your account balance. All open positions at this timestamp are subject to overnight financing. We decided against industry practice to charge overnight financing 3 times on Wednesdays or on Saturday & Sunday. This means financing fees are charged only on roughly 260 days per year.
You can see all charges in your transaction history. We reserve the right to alter our rates at any time.
Can I lose more than invested in a position? Are there margin calls?All positions are assigned with a forced Stop Loss price, where your position gets closed automatically, if the market moves against your trade too much. You can calculate this assigned value in advance with our Stop Loss Limit calculator or look it up in the "Edit Position" dialog if it already exists. Since the Stop Loss price is not a guaranteed exit price, there is the possibility that your positions are closed with a negative value. Especially if markets move very fast or if you are holding leverged positions over-night/over-weekend you might lose more funds than initially invested.
We currently have no "margin calls" or similar mechanisms.
Order TypesOrder types for opening positions:
MarketWhen you open or close a position using a Market order, your position will be executed immediately at the best available price on the order books. This is the simplest order type which does not require any parameters.
LimitA Limit order makes it possible to set the price at which you want to open a position. This "limit price" should be lower than the current price for long positions and higher for short positions.
Example 1: The stock price of Company X is currently at 95. Long-term you expect it to rise and decide to enter the market with a long position. Since you saw that the price often fluctuates by ±5 during a trading day, you create a limit order with a parameter of 93. If the price goes down to 93, your order gets executed and you were able open the position at a better price than if you'd have used a market order.
Example 2: The price of Gold is currently at 900. Long-term you think that Gold is useless anyway and expect it to be replaced by a crypto-currency. Based on this, you decide to open a short position. Since you saw that the price often fluctuates by ±10 during a trading day, you create a limit order with a parameter of 905. If the price goes up to 905, your order gets executed and you were able open the position at a better price than if you'd have used a market order.
Stop EntryA Stop Entry order is an order to open a position once the market hits a specified price. Contrary to Limit orders the "stop entry price" should be higher than the current price for long positions and lower for short positions.
Example 1: The stock price of Company X is currently at 95. You have a feeling that the price of this stock could skyrocket soon, but you only want to enter the market once it starts to rise. You create a Stop Entry long order with a parameter of 110. If the price now rises to 110, your order gets executed and you profit from there on with the long position.
Example 2: The exchange rate of EUR/USD is currently at 1.1000. You expect an upcoming financial crash in the Eurozone and want to participate in this scenario with a short position. You use a Stop Entry order with 0.9500 as a parameter. If the price "crashes" down to 0.9500, your order gets executed and you profit from there on from a falling exchange rate.
Stop LossA Stop Loss is a protective measure that you can set, to have the position closed if the market goes against a trade to minimize your losses. Note that the Stop Loss value is not a guaranteed exit price; it just triggers a market order. Especially if you are holding a position over-night/over-weekend when the underlying market is closed, a Stop Loss cannot protect from sudden price fluctuations.
Example: You opened a long position on Company X at the price of 200. The price has risen to 215 and you've already made a profit. Instead of closing the position you are hoping for even higher prices, but if the price starts to decrease you want to close the position to realize your profits. You decide to set the Stop Loss value to 214.9. Once the price goes down to 214.9, your position will close.
Trailing Stop LossA Trailing Stop Loss works like a regular Stop Loss except that it will trail the price at a set distance if the trade develops in your favor and remain the same if it does not. It is used to limit losses if the market goes against your trade and to "lock in" any profits if the market moves in your favor.
Check out our Trailing Stop Loss page for a beautiful simulation and additional details.
Take ProfitThe Take Profit value is useful, if you would like the position to close once the market moves in favor of your trade to the specified price.
Example: You opened a long position on Company X at a price of 400. The price has risen to 500, and you expect it will reach 550. However, from there on you consider the market overpriced and want the position to close automatically. To achieve this, you can set the Take Profit value to 550.
My Bitcoin deposit is taking extremely long!It usually takes 10-30 minutes (2 network confirmations) until a Bitcoin transaction is credited to your 1Broker account. However, it is possible that transactions are not confirmed by the Bitcoin network for a long time (in extreme cases, never). At 1Broker, we have absolutely no control over the time it takes for transactions getting confirmed; please contact the operator of your Bitcoin wallet or configure your wallet-software properly, if you experience delays.
Common reasons why this happens:
- The client you use to send transactions does not include a proper transaction fee.
- The Bitcoin network is under high load (e.g. during high exchange-rate volatility)
- The transaction is invalid or a double-spend was detected.
The market is stuck and does not update!Please have a look at our market hours before contacting us about frozen markets. Markets will be unavailable to trade during their daily breaks.
Other reasons why a market can be stuck:
- Extreme (overnight) volatility.
- Problems at the underlying exchange (e.g. NASDAQ)
- Technical problems on our side
My orders are not executing!Common reasons why an order is not executing:
The Forex market data on platform XY is different.Sometimes we receive complaints that our forex market data is not equal to data on another trading platform or orders were executed incorrectly. This results from the decentralized nature of forex markets. Depending on how many sources of market data a platform has, the prices can be slightly different. On 1Broker we are connected to more than 80% of the most important (global volume weighted) forex vendors.
My order was not executed or executed at an incorrect price.Common reasons why it looks like an order was executed incorrectly:
- You are using market data from another trading platform which can be different.
- You have not considered that our line chart plots the midpoint of the bid and ask price ((Bid+Ask)/2). For Stop Loss orders you have to subtract half of the spread for long positions or add half of the spread for short positions, for example.
When can I request a refund?Per our Terms of Service you can request a refund if:
- 1Broker has an unscheduled outage or trading interruption and
- You were not able to close a position and
- You contact us immediately when experiencing these issues or
- If your position should have been closed with a Stop Loss or Take Profit order during an outage.
- 1Broker has an outage and you "miss" trading opportunities.
- The trading interruption affects a market, which is is in experimental mode.
- We receive no verifiable explanation why you could not reach our platform.
- When our access logs show that you intentionally left the position open after the service was restored.
- An outage results from issues at 3rd parties. (e.g. global internet problems, NASDAQ issues, ...)
I have lost access to my Two-Factor Authentication generator!Oh no! If you are using "Two-Step Token" make sure to back up the secret as advised in the setup process in the future. Fortunately it is possible to regain full access to your account by requesting a Two-Factor Authentication reset.
Unauthorized account accessYou are likely here because you received an email informing you about someone accessing your account. If this wasn't you, your account is likely compromised and you should act immediately. Your funds are in danger!
What to do next?
- Make absolutely sure that you switch to a secure device that is not compromised - Android and iOS smartphones can be considered as safe.
- Protect your email account (like Gmail) by changing the password to a unique password that only you know - never store this password on a digital device.
- Once your email account is secured, also change the password of your 1Broker account.
- Cancel all pending Two-Factor Authentication requests, if they were not initiated by you.
- From now on, never open 1Broker or your email account on a device that could be compromised.
How could this have happened?In most cases the attacker logs directly into an account, which means that they knew your email/password combination. You can find detailed information in the "access log" visible in the 1Broker trading panel.
There are several possibilities for how that information is known by someone else. This includes, but is not limited to:
- There is malware on your computer which logged your keyboard input and sent this data to the attacker. From our experience, this is the most common attack.
- Your email account is compromised and the attacker managed to reset your 1Broker password.
- You entered your credentials on a fake website. (Phishing attack)
- A 3rd party website/service (possibly cryptocurrency related) was hacked and the attacker reused your login credentials from there. Sites like haveibeenpwned.com can provide you with some information of where your credentials may have been leaked.
- You used a very weak password that was guessed.
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